Terms and Conditions for @ccess Online Service and @ccess Mobile App
By accessing to and using @ccess Online Service and @ccess Mobile App , the Service User agrees to use the internet service network of Krungsri Asset Management Company Limited (“the Company”), and hereby agrees to be bound by and comply with the terms and conditions of using the services as follows:
1. General Terms and Conditions
1.1 @ccess Online Service and @ccess Mobile App are the internet service network provided by the Company through various forms of technology-based system and device in order to facilitate the Company’s clients to do mutual fund transactions or use other financial information service as well as to the internet service network of the Company to access the information in relation to the statement of holding of investment units and movement of the fund account of unitholders.
1.2 The Service User can apply for @ccess Online Service and @ccess Mobile App via mobile phone or tablet or any other devices (“Portable Devices”) specified by the Company that can connect to the Company’s service. The Service User shall completely and accurately fill in the application. The application shall be effective when the Service User receives the confirmation message via the electronic mail or the Portable Devices which the Service User notifies the Company.
1.3 The Service User acknowledges that he/she can download and install @ccess Mobile App into 3 mobile devices at maximum or any other number as specified by the Company. Nevertheless, one device can be used at any time. In case where more than one device is used concurrently, the Company’s system shall arrange for the device that lastly accesses the service to be the only device eligible to use the service.
1.4 The Service User shall set the Username and Password for the service of @ccess Online Service and @ccess Mobile App according to the methods and conditions specified by the Company. For application of service via mobile devices, the Service User shall set the PIN for the next transaction.
1.5 The Service User can login to the system of @ccess Online Service and @ccess Mobile App via the Company’s website and the Portable Devices by using the Username and Password, which contains the number of characters as specified by the Company, followed by a PIN or touch ID or Face ID or any other system to be used instead of PIN in the future on the Portable Devices; or via other channels to be specified by the Company.
1.6 In accessing the system of @ccess Mobile App via the Portable Devices by using Touch ID or Face ID instead of PIN, the Service User shall comply with the requirements of the mobile phone or tablet system as well as the procedures specified by the Company so as to carry out all transactions as desired. However, for certain transactions, the Service User may have to re-enter the PIN to confirm the transaction.
1.7 The Service User is able to change the Password, PIN, and Touch ID by himself/herself by following the procedures and conditions specified by the Company and accepts that the new Password, PIN and Touch ID are the password for the use of service that binds the Service User in all respects. The Service User acknowledges that the Password, PIN, and Touch ID are confidential information that must be kept in strict secret and cannot be revealed to any person including the Company.
1.8 In case that the Service User accesses the @ccess Online Service and @ccess Mobile App system by using Password, PIN or Touch ID or Face ID, the Service User shall enter such Password and PIN or Touch ID or Face ID correctly. If the number of failed login attempts made by the Service User is higher than the maximum number specified by the Company, the system will temporarily suspend the service and the Service User has to proceed according to the procedures specified by the Company or contact the Company for further actions specified by the Company. In this respect, the Service User agrees that the suspension of service shall not cause the cancellation of the transaction for which the order has been placed in advance and/or the transaction that has been executed successfully according to the procedures for the use of each electronic service; and the Service User agrees not to make claim against the Company for any damage incurred. In case where the Service User does not use the service for a period longer than that specified by the Company, the Company reserves the right to temporarily suspend the service until the Service User contacts the Company.
1.9 For any actions taken through the @ccess Online Service and @ccess Mobile App system by using the Username, Password, PIN or Touch ID Touch/Face ID on the Portable Devices system, and One-Time Password (OTP) or any other devices specified by the Company, the Service User agrees that such action is valid and in full force as from the time that the transaction has been confirmed regardless whether such actions are for mutual fund transactions such as subscription, redemption, or switching or investment units, non-mutual fund transactions such as checking outstanding balance of investment units, checking transactions of the fund account of the unitholder, granting of consent to various matters such as acknowledging that the fund intended for investment has the risk higher than the acceptable risk of the Service User, etc, certification of the information or documents such as filling in information in the investment risk assessment form, applying for the use of other services. Such above-mentioned actions must be in accordance with the procedures, methods, or conditions set out by the Company in the user’s advice, user’s manual, or any documents related to the service. The Service User agrees that such actions shall be deemed valid from the time the transaction has been confirmed. It shall also be deemed that the Service User has placed his electronic signature to the Company as an evidence for carrying out each transaction via this service. In this respect, the Service User is no longer required to sign any documents and agrees that the information related to the transaction can be used as original documentary evidences for verifying that the Service User has carried out such transaction and for taking legal action against the Service User. The Service User agrees to be liable for such action as if it had been carried out by himself/herself by accepting and acknowledging the risks related to the use of the service via electronic channels since the Service User is able to carry out the transaction by himself/herself without having the confirmation of any other documents or evidences. The Company shall assume no liability in any error, defect or damage arising from such act and the Service User shall not raise such circumstances as a claim and/or evidence in bringing a legal action against the Company in all respects; whether such action is a result of a third person’s act in bad faith or not.
1.10 If the Portable Devices used for doing the transaction is damaged, lost or stolen, the Service User shall immediately notify, and/or request to suspend transactions and/or use of any electronic services, and/or freeze or stop the use of Username, PIN, fingerprints or the mobile device used for doing the transaction via the telephone number 02 657 5757. The Company shall proceed to suspend the transactions and/or use of any electronic services, and/or freeze or stop the use of Username, PIN, and fingerprints and the Portable Devices used for doing the transactions as soon as the identification of account owner of the Service User has been verified according to the procedures and method set out by the Company. In this respect, the Service User agrees that any transactions done by using the Username, PIN, fingerprints and his/her device before being frozen or stopped by the Company is binding upon the Service User, and the Service User agrees to be liable for such transactions and pay the related expenses in all respects.
1.11 In case where the computer systems or communication systems of the Company, the Service User, internet service providers, or mobile operators, electricity systems, telecommunication systems, or any other systems in connection with the service of @ccess Online Service and @ccess Mobile App are undergoing disruption, repair, or temporary shutdown for maintenance and have accordingly caused the service to be temporarily unavailable, the Service User agrees not to raise such disruption or failure to make any claim against the Company.
1.12 The Service User agrees and acknowledges that the Company shall execute the transaction as per his/her instruction unless the use of the Company’s service is in conflict the rules, regulations, orders, or the provisions of law or in conflict with the regulations pertaining to the operations of the Company or in case where the Service User’s outstanding balance in the account is not enough for the payment for transaction, the Service User breaches the terms and conditions of the Company or is being taken legal action or in case where the Company has notified the Service User of the problems to execute the transaction in advance or at the time of executing the transaction as well as any other force majeure beyond the control of the Company.
1.13 The Service User acknowledges that in using any service under these terms and conditions, he/she shall give the Company sufficient time for proceeding according to necessary procedures. In this regard, the Service User shall not make any claim against the Company for any damage arising from the delay of service during the process of operation.
1.14 The Service User accepts that any records, evidence, including the evidence for doing the transaction or any documents prepared by the Company to accommodate the service are accurate without any requirement for the Service User to verify or sign, and can be used as evidence to prove the transaction related to the fund and/or and or any services, although such information is stored and/or compiled in electronic form or any other forms. In this respect, the Service User has the right to receive the documentary evidence supporting the transaction of the Service User.
1.15 If any error is found during the use of the service, the Service User shall immediately inform the Company and provide the Company with the information in relation to the date and time of the transaction, name and account number of investment unitholders, type of transactions, the amount of the transaction, name and contact address of the Service User and the name of person who reports such error, reference number (if any), and/or any other information as deemed appropriate. After the Company has received such information from the Service User, it will proceed to investigate the matter based on the transaction report which is regarded as evidence of the Company together with the unitholder account number of the Service User. The Company shall notify the Service User of the results and proceed to rectify such error promptly according to the criteria and procedures set out by the Company.
1.16 In rectifying the error regardless of the cause of error, if such error results in the deduction or transfer of money or investment units or any other actions in the unitholder account of the Service User, the Service User agrees and gives consent to the Company to immediately take such action to the unitholder account of the Service User according to the terms and conditions and procedures specified by the Company currently an/or to be specified in the future without having to make advance notice to the Service User.
1.17 The Service User can terminate the services of @ccess Online Service and @ccess Mobile App by himself/herself via the system of @access mobile or inform the Company via telephone number: 02 657 5757 or E-mail address: email@example.com according to the procedures and methods set out by the Company.
1.18 The Service User agrees and gives consent to the Company to have the right to change the terms and conditions for the use of services of @ccess Online Service and @ccess Mobile App. The Company shall notify the Service User in advance by posting the announcement at the office of the Company or on the website of the Company. In this respect, if such change causes the Service User to pay additional expenses or have more liabilities, the Service User acknowledges that he/she can terminate the service.
1.19 The Service User agrees that all letter and notifications sent by the Company to the Service User by mail as per the address of the Service User or by E-mail or by the Portable Devices specified by the Service User are deemed to be legally sent to the Service User. The Service User must inform the Company of the change of address in writing immediately once he/she changes the address.
1.20 The Service User gives consent to the Company to inquire about and/or disclose the details and information of the service used by the Service User to any individual person or juristic person as necessary and reasonable without having to seek approval from the Service User. This consent shall be perpetually effective although the Service User no longer uses the service of @ccess Online Service and @ccess Mobile App or any other services of the Company.
2. The Service of Undertaking Mutual Fund Transactions
2.1 You can do transactions of subscription/redemption/switching of investment units 24 hours everyday under the following conditions:
(1) The Company shall rely on the time of transaction via internet as appears the system used by the Company.
(2) The transaction shall be executed on the transaction date or the next business day, as the case may be, depending on the conditions according to the funds’ calendar and the transaction schedule of each fund.
(3) If the Company is not able to deduct the subscription proceeds from the specified deposit account or credit card, the Company reserves the right to cancel such transaction.
(4) The transaction that is executed or effective on a public holiday or the temporary non-trading day of the investment units, such as the book closing date of unitholders’ register, will be processed on the next working day of the fund.
(5) In case of the subscription of RMF, the transaction shall not exceed Baht 500,000 per year or as per conditions specified by the Revenue Department.
(6) In case of the subscription of SSF, the transaction shall not exceed Baht 200,000 per year or as per conditions specified by the Revenue Department.
(7) In case of the subscription of SSFX, the transaction shall not exceed Baht 200,000 during 1 April – 30 June 2020 or as per conditions specified by the Revenue Department.
2.2 You can redeem or switch investment units whether in terms of number of units or the Baht value according to the following conditions:
(1) If the outstanding balance of the value of investment units after the transaction is less than the minimum requirement of the fund as specified in the fund prospectus, the Company reserves the right to redeem all the investment units.
(2) If the outstanding balance of the investment units’ value on the transaction date is less than the transaction value, the Company reserves the right to execute the transaction at the total investment units.
(3) The outstanding balance of the number of investment units after the transaction is calculated from the latest unit value for reference only. Such figure may be different from the exact outstanding number calculated from the unit value at the end of the day.
2.3 You can do transactions of subscription/redemption/switching of the investment units of the fund on a regular schedule according to the following conditions:
(1) If the transaction date falls on holidays, the Company shall execute the transaction on the next business day.
(2) If the Company is not able to deduct the subscription proceeds from the specified deposit account or credit card, the Company reserves the right to cancel the subscription for such transaction.
(3) If the date scheduled for the transaction is the temporary non-trading day of the investment units, such as the book closing date of unitholders’ register, the Company shall execute the transaction on the following business day.
(4) For the change of the conditions or additional details so as to cause the transaction to be effective on the transaction date, the transaction must be executed within the business hours of that fund. (Please study the information from the fund prospectus of each fund). If there is any change of the transaction after the specified period, it shall be regarded as the change of transaction of the following business day.
(5) The Company will be not responsible for regular scheduled transactions for subscription/redemption/switching of investment units of Retirement mutual fund (RMF), Long term equity fund (LTF) and/or Super Savings Fund (SSF) that breach or do not comply with the rules and regulation regarding tax benefits of the Revenue Department.
2.4 The Service User agrees and gives consent to the Company to deduct the money from the bank account of the Service User as per the information provided by the Service User to the Company and deposit the redemption proceeds / dividends into the bank account as notified by the Service User in order to proceed in accordance with the instruction of the Service User subject to the procedures specified in this Agreement without cancellation or revocation until the termination of the use of this service.
Investors should thoroughly study fund features, return conditions, and risks before making an investment decision. Investing in the investment units of mutual fund is not money deposit and involves certain risks. Investors should make an investment in mutual funds only when they find that such investment is suitable for their own investment objective and they are able to accept any risks that may arise. In the event of extraordinary circumstances, the investors may receive the redemption proceeds later than the period specified in the fund prospectus.
Interested persons should thoroughly study the information of the funds, investment manuals, including the details specified in the fund prospectus and request further clarification from the investor contact before making the investment decision.